He has demanded that the company return the amount paid by the consumer for the laptop and a compensation of Rs.400,000.

The complainant also alleged that Dell is over-pricing its products, charging consumers much more than the maximum retail price (MRP).

'There is no doubt that Dell India's aim is not just profit but extraordinary profit by exploiting Indian customers. That is why the prices for laptops and especially parts are always charged on the higher side in India,' Raheja said in the complaint.

He said that the company had charged much more than the MRP for a battery. The cost of the battery, printed on the box, was Rs.2,100 but the company charged Rs.5,152, he alleged.

'We have contacted the company on many occasions but lame excuses were provided by the irresponsible staff. And on some occasions, no response was received,' Raheja said.