Bangalore, Aug 13 - Global software major Wipro Technologies Thursday said it has set up a consulting academy in the US to strengthen the customer management skills of its frontline employees.
'The enterprise application services consulting academy will inculcate the right engagement behaviour at an early stage for improving customer satisfaction,' the company said in a statement here.
The academy offers a six-month certification programme to Wipro employees providing consulting solutions to clients. The programme combines classroom sessions with learning at the client workspace.
'The academy is a key initiative to align our workforce with the business objectives of clients, some of whom are involved as faculty and guides to pre-assigned employees during the training,' Wipro vice-president for enterprise application services Sangita Singh said.